NRC Newsletter - December 2020

Happy Holidays & 2020 Snapshot!

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As the close of 2020 draws near, we wanted to extend season's greetings to you and yours. It is because of you, our dedicated clients, that we can celebrate the victories we've had. Without a doubt, 2020 has been a year for the record books. We thought we'd take a moment and take a brief look back and share a few highlights of our major accomplishments for 2020.

  • Pivoted to work-from-home and continued providing services through the pandemic
  • Completed 41,519 service tickets
  • Put time on 6,004 services tickets
  • Completed 1,136 Help Desk tickets generated by clients
  • Worked 2,403 proactive or low priority service requests
  • Reviewed and completed 1,960 proactive tickets that clients may not have been aware existed
  • Supported an NRC core-value: Contributing to our community. We're proud to offer our nonprofit clients steeply discounted and free services so they can better achieve their mission in the New River Valley and beyond. This year, that amount is $210,689 which is up $21,263 from the last fiscal year. A big thanks to all our nonprofit clients for making our community a better place!

We are proud to have survived 2020 and are optimistically leaning into 2021, to learn what the New Year holds for NRC and our clients. Most of all we look forward to continuing to help you make IT Easy!


NRC holiday schedule

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No matter which holidays you celebrate, all of us at New River Computing hope you have a safe and wonderful time off with your families.

NRC will be closed on:

  • Thursday, December 24, 2020
  • Friday, December 25, 2020
  • Friday, January 1, 2021

During the closures, please continue to email helpdesk@newrivercomputing.com with normal service requests; we will work to resolve those issues as soon as possible on the next business day. If you have an urgent matter, please call 540-808-2900 option 1 and we will work to respond as quickly as possible.


Google Retires Cloud Print

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Google is retiring the Cloud Print service this month and users are encouraged to migrate before the deadline. Google has recommended users "find an alternative print solution." Should you need assistance with this change, please contact us. We will gladly work out some options for you. Want to read more details about this change? Check out this article on ZDNet.com.


A Word on Security

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On the heels of the announcement of the recent devastating attack on our government’s infrastructure, 2021 will be a year of focusing on security for everyone, New River Computing included. A yearlong effort has been in the works—an effort of strengthening our security along with our clients. Expect updates about what's changing beginning in January’s newsletter and each following newsletter.