IT consulting and tech support blog

Microsoft Security Essentials fails to meet AV-TEST standards

Published December 02, 2012

MSE fail graphic

Researchers at the independent anti-virus testing firm AV-TEST released their latest batch of tests in which they report Microsoft Security Essentials was only able to detect 64% of zero-day threats when running in Windows 7.

Due to the pitifully low score, MSE failed to receive the AV-TEST Institute’s seal of approval, a certification granted to products that meet 11 of 18 assessment criteria. Those criteria consider the effectiveness of software at detecting and blocking threats, repairing infected systems and overall usability including “average slowing down of the computer when the software is used on a daily basis, false positives during a system scan and the display of false warnings or the blocking of certain actions during the installation and during the use of known good software.”

During the month of October, AV-TEST rated Security Essentials versions 4.0 and 4.1 at just 1.5 out of 6 in terms of its PC protection, thanks largely to the 64% zero-day detection rate that’s well below the industry average of 89%. MSE is the only product of 24 for Windows 7 that has not received the AV-TEST certification. Six other AV products also did not receive the certification for Windows Vistaor for Windows XP. Anti-virus software for Windows 8 has yet to be tested and Microsoft is absent from AV-TEST’s list of vendors thanks to the new OS’ integrated protection software.

FYI, Microsoft Security Essentials has lost AV-TEST’s seal before, with its test failing to meet the lab’s standards. The AV-TEST Institute conducts tests on a bi-monthly basis and usually finds that Microsoft Security Essentials consistently struggles to perform well in its malware detection and blocking tests.

Final thoughts:

Free antivirus software usually provides only a bare minimum level of protection.

If you currently use MSE (or another free product) and are having trouble keeping your machines clean, it might be time to invest in a more robust and complete anti-virus software solution.


NRC launches website for Blacksburg law firm

Published November 02, 2012

New River Computing recently launched a new website for the new Blacksburg law firm, Brinckman and Brinckman, P.C. The Brinckman law team brings over 40 years of combined legal experience to clients in the New River Valley of Virginia.

Brinckman and Brinckman P.C. website image.
The newly-launched Brinckman and Brinckman P.C. website.

Attorney Anne Park Brinckman practice areas include divorce, custody, and adoption, criminal defense, civil litigation, and employment law.

Douglas E. Brinckman, attorney at law, practices general law with an emphasis on business law, criminal defense, traffic offenses, civil litigation, and family law. Doug also serves as an Associate Professor of Business Law at Radford University.

The father-daughter team of Doug and Anne, both Virginia Tech graduates, have called the New River Valley home for over 35 years and are active members of the local community. The Brinckmans are committed to providing the best legal service possible to their clients.


Tips to help keep your computer safe online

Published October 22, 2012

Unfortunately, the Internet is not a very safe place. Online threats and scams are never too far away. With today’s never-ending barrage of information in cyberspace, it can be difficult to stay on top of the fundamental security procedures that we all need to stick to. Many users fall victim to flashy Anti-virus advertising that promises to offer “Complete Security or Total Protection” while surfing the net, banking, visiting social sites etc. But, no matter how much you spend on some of these “Full-blown, bloated software suites”, that’s not all there is to staying protected.

Below are some of more important steps that users need to act upon in addition to using Anti-virus software, in order to stay safe online:

  • Regularly update your operating system and applications – especially Java, Flash, Adobe and Office products.
  • Use a modern browser that is up-to-date. Having an up-to-date browser if much more important than the type of browser you use. I personally use Chrome with a few privacy add-ons (DoNotTrack Plus and Ghostery) both are free and highly recommended.
  • Use a regularly updated Anti-virus program. I am currently using Vipre running alongside of Malwarebytes PRO, but have used G Data and Kaspersky in the past with no complaints. But, there are plenty of choices out there. Just do some research and see which one will best fit your machines specs and budget.
  • Do not use the same password at every site. With all of the different credit card, banking, social networking and various other types of sites which require a membership, it’s hard to remember a bunch of different passwords. This is why I use a handy little program called LastPass. With this program installed, I only have to remember one unique password and it fills in all of the other information automatically. It will even generate long, complex passwords for all of your sites that are almost impossible to crack…I highly recommend it!
  • Use a firewall. The importance of using a Firewall on your computer or on your network cannot be stressed enough. Just because you have all the latest security updates, you are still susceptible to unreported, unpatched, or unknown vulnerabilities that a hacker may know about. Sometimes hackers discover new security holes in a software or operating system long before the software company does and many people get hacked before a security patch is released. By using a firewall the majority of these security holes will not be accessible as the firewall will block the attempt.
  • Ignore emails that state you won a contest or a stranger asking for assistance with their inheritance. No Nigerian prince is going to give you millions of dollars and you aren’t going to win a bunch of money or prizes for a contest that you never signed up for. Sorry, guess you will still be going to work for the foreseeable future…just like the rest of us!
  • Do not open e-mail attachments from people you do not know. Attachments are a common way for infections to spread from computer to computer.
  • Ignore web pop ups that state your computer is infected or has a problem. While browsing the web, if you see an advertisement that pretends to be an online anti-virus program, DO NOT CLICK ON IT!!! If you do, it will prompt you to install a piece of software, which then actually infects your machine. If you happen to stumble across one of these while surfing, just close the website or browser completely. Then, just to be safe, run a full scan with your anti-virus program. Don’t use file sharing programs such as Peer-to-Peer and Bit Torrents. Music and movies are NOT free. If you steal, you deserve to get infected. Then you will end up having to pay an IT expert to clean your machine. Pay now or pay later. It’s up to you.
  • When installing a piece of software, read the End User License Agreement (EULA) so you know what you’re getting into. Many free downloads are offered with adware and other programs that you DO NOT want on your computer. Most of the time, in the fine print, there will be little check boxes for additional software (we like to call this type of software “Crapware”). Make sure you are careful to check or uncheck these boxes…whichever opts out of installing the additional software. More often than not, free isn’t really always free. Reading the EULA may help you to spot this type of “software piggybacking” before installing a program.

That’s it folks! If you follow these steps, they will go a long way to help keep you safe in the online world.


ZeroAccess Botnet

Published October 13, 2012

ZeroAccess is a very large botnet, infecting millions of computers globally. According to researchers at Sophos Labs, ZeroAccess has been installed on computers over nine million times with the current number of infected PC’s topping out at over 1 million. That is a staggering number. Below are some images that will give you a visual sense of just how widespread the infection is, not only in the United States but, globally. The largest numbers of infected computers are found in the USA, Canada and Western Europe.

Map of the United States generated by F-Secure Labs:

Map of the US from F-Secure Labs

Global map generated by Sophos Labs:

Zero access world map

Research is showing that the ZeroAccess botnet is currently being used for two main purposes: Click fraud and Bitcoin mining. With the high level of worldwide infections, this particular botnet is capable of making an incredible amount of money: in excess of $100,000 a day.

Since cybercriminals are able to quickly make large sums of money using malware attacks that are getting harder to detect, you can count on the problem becoming much worse before it starts getting better.

Stay Safe!!!


IE Zero-Day Fixit Tool available

Published September 20, 2012

Microsoft FixIt graphic

Yesterday, Microsoft announced that it would be issuing an out-of-band patch on Friday, in response to the latest zero-day Internet Explorer vulnerability discovered this past weekend. For those users concerned about waiting, Microsoft released a FixIt tool on Wednesday that will temporarily neutralize the threat. Microsoft “FixIt” tools, are automated solutions that can diagnoses and repair problems on end user machines. There are several FixIt tools available, that can fix a wide range of issues on machines running Windows operating systems. More information on Microsoft FixIt tools can be found here.


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